See the difference using The
CitiScape Advantage®
· Unparalleled Infrastructure
· Accounting and
Financial Reporting
· Special Projects
· Consolidated Insurance
Program
· Core Competencies
Property
management companies come in all shapes and sizes. So
do community associations. And individual homeowners,
WOW, we haven’t found two alike! Homeowners associations
and their members need certain service levels and resources
at certain times. Most management companies are equipped
to handle the routine day to day tasks (although many
can’t even do that!) than an association requires. Truly,
it’s not rocket science!
Unparalleled Infrastructure
The complaint we hear most about
our industry is that most management companies do not
have the capabilities, experience and infrastructure
under one roof that an association will routinely need
throughout the course of its life. We find management
companies are generally terminated when these should-have
been-expected events materialize…….. they simply do
not have the size, capability and flexibility to take
on what should be the expected. CitiScape has been built
around having the infrastructure, systems and protocols
in place so we’re ready whenever the to-be-expected
occurs.
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Accounting and Financial
Reporting
Our extremely strong accounting
department, headed up by Controller Wayne Lee, CPA,
oversees the routine payables and receivables, and generates
a timely monthly financial report. Most management companies
can handle that. But can they handle the more sophisticated
short and long term cash flow forecasting and budgeting?
Working with boards, banks and contractors on construction
loans and special assessments? And in this economy handling
the ever growing problem of delinquent collections,
all handled in-house. Here, CitiScape soars above the
rest.
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Special Projects
When our association-clients
need special projects completed, they can rely on our
Project Management Department to see them through. Our
qualified in-house staff consult on project budget preparation
planning, analysis and recommendations for repairs and
replacements, preparation of Scope of Work and Cost
Estimates, project financing, site inspection and report,
contract administration, governmental agency liaison,
review of contract drawings and documents, bid and contract
review and coordination, liaison with lenders and financing
agencies, insurance claim coordination, Risk Management,
mold, asbestos & pollutant remediation and Operations
and Maintenance Plans, unit Architectural Modification
Review, high-rise Fire Safety and Evacuation Plans,
and Earthquake Preparedness Plans. There is not a property
management company anywhere that can match this in-house
resource and capability.
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Consolidated Insurance
Program
CitiScape partners with Wells
Fargo Insurance to offer our clients participation in
a consolidated insurance program, which offers far more
broad coverage than a stand-alone policy can possibly
offer, usually at rates lower than stand alone policies.
With a loss Limit of $500,000,000 per occurrence, and
with automatic reinstatement of limit after each occurrence,
you simply can’t beat the coverage. In the event of
a fire or other insured loss, the claim would be covered
up to full $500,000,000 loss limit, if needed, to replace
the damaged property, with no co-insurance penalty clause.
Building Ordinance is provided without a sublimit—all
other insurers require separate limits for the increased
cost of construction and demolition cost portions of
this coverage. The increased cost of construction part
is where the most exposure is. This coverage is expensive.
It’s included with our program. One of the most common
events that can occur in a building is drains backing
up, causing damage to several units. The backup of sewers
and drains are covered, with no sublimit, in our Wells
Fargo Insurance program. Usually not covered in a stand-alone
policy. CitiScape is only one of a handful of management
companies that offer this insurance resource to their
clients.
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Core Competencies
CitiScape offers extraordinary
abilities and related 'excellences' that a firm acquires
from its founders, only after consistent striving and
evolving over the years, which cannot be easily imitated.
Core competencies are what give CitiScape its competitive
advantages, in creating and delivering value to its
customers. This is the reason CitiScape is the leader
in its field. We understand our industry. We understand
what owners want and expect from their homeowners association
and their management company. We answer calls, we answer
e-mails. Promptly. We demonstrate empathy. We become
part of the team, part of the community. We become,
over time, the institutional memory of the association.
We add value to community, and to the value of the real
estate investment. We add value to the quality of life.
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