See the difference using CitiScape
Increasing complexity has made HOA management more difficult than ever. The laws and best practices are constantly changing. The range of possible issues is immense and there can be significant consequences for an HOA that missteps. Many management companies are simply not equipped to handle the complex issues that HOAs encounter. Even worse, these companies often assign poorly-trained or overloaded managers who struggle to respond to email and phone requests.
CitiScape was built on the philosophy that community managers must be properly trained and never overloaded. This ensures that each community receives the time, attention, and expertise that it deserves. We support our community managers and we nurture long-term relationships with our clients.
CitiScape has made significant investments in software and systems to ensure that our HOA clients have access to data and records, timely status updates, and proactive communication. Our accounting system permits Board Members to review invoices and approve reserve expenses online. Our homeowner portal allows residents to update their contact information, submit work orders, and access HOA documents. Our communications system enables us to send important messages to residents in a variety of ways (email, text, voice message) at a moments notice.
Accounting and Financial Reporting
Our extremely strong accounting department, headed up by our CFO Wayne Lee, CPA (inactive), oversees the routine payables and receivables, and generates a timely monthly financial report. Most property management companies can handle that. But can they handle the more sophisticated short and long term cash flow forecasting and budgeting? Working with boards, banks and contractors on construction loans and special assessments? And in this economy handling the ever growing problem of delinquent collections, all handled in-house. Here, CitiScape soars above the rest.
Construction Management & Special Projects
When our HOA and condominium clients have large construction projects, they can rely on our subsidiary company, Reliant Construction Management. Reliant can consult on project budget preparation planning, analysis and recommendations for repairs and replacements, preparation of scope of work and cost estimates, project financing, site inspection and report, contract administration, governmental agency liaison, review of contract drawings and documents, bid and contract review and coordination, liaison with lenders and financing agencies. They can also handle insurance claim coordination, risk management projects, mold & asbestos remediation. Finally, Reliant has experience creating operations and maintenance plans, high-rise fire safety and evacuation plans, and emergency preparedness plans.
Our experience and mastery of community management is what allows us to create and deliver value to our customers. This is the reason that over 100 HOAs currently entrust us with management of their communities. We are experts in facilities maintenance, governance, and financial management. We understand what owners want and expect from their homeowners association and their management company. We answer calls, we answer e-mails promptly. We demonstrate empathy. We become part of your community. We become, over time, the institutional memory of your association. We add value to your real estate investment and to your quality of life.