We’re glad you’re here.
CitiScape communities are transitioning to FirstService Residential in phases, and our goal is to make this change as smooth and stress‑free as possible for you. We’re here to keep you informed, supported, and confident every step of the way.
When your community is scheduled to transition, you’ll receive a letter in the mail with clear instructions on how to access your account through FirstService Residential systems.
If you’re unsure whether your community has already transitioned, your community manager can help. Community managers have remained the same throughout this process and are ready to support you and answer any community‑specific questions.
We’re proud to build on CitiScape’s long‑standing commitment to your community and continue the level of service you’ve come to expect.
Welcome to FirstService Residential!
Yes. All CitiScape communities will be transitioned to FirstService Residential. Transitions are occurring in phases and will be fully completed by June 1.
ShareYou will receive a letter in the mail with details and instructions.
ShareNot necessarily. If you haven’t received a transition letter but cannot access CitiScape platforms, please contact your community manager. They can confirm your community’s status and assist you with next steps.
ShareNo. All CitiScape community managers have remained the same throughout the transition. You will continue working with the manager you already know.
ShareYour community manager is your best point of contact. They can confirm your transition status, help with account access, and answer any community-specific questions.
ShareAbout FirstService Residential
FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.
Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community’s specific needs. To learn more, visit fsresidential.com.