Frequently Asked Questions

Visit https://entp.hud.gov/idapp/html/condlook.cfm to search for FHA-approved condominium projects by location, name, or status.

CitiScape has contracted the fee-based site homewisedocs.com to complete all transactions with regard to the sale or re-finance of a unit. Should you have any questions, please contact Disclosure Documents Manager Emily Hemphill at (415) 920-2025 or ehemphill@citiscapesf.com.

If you have any questions regarding the download/completion process, please feel free to use the HomeWise “online chat” feature, or you may contact them by phone at 866-925-5004.

• Emergency contact form
• ACH forms
• Change of address form

Please contact Tiffany in our Accounting Department by phone at (415) 920-2032 or by email at accounting@citiscapesf.com.

Assessments are used to pay for common area maintenance and repair, and for the day-to-day operations of your association. Assessments are based on decisions made by your association and are detailed in the homeowners’ association budget which is mailed to you annually.

You can do so by visiting our Pay Online page.

Please refer to the address shown on your coupon book or you may call our office at (415) 401-2000.

Our phone number is (415) 401-2000.
Our fax number is (415) 695-2999.
Our 24-hour emergency on-call number is (415) 487-3697.

Our Headquarters is located at 3450 3rd Street, Suite 1A, San Francisco, CA 94124.

Call our 24 Hour Emergency Line, direct cellular service for maintenance requests, at (415) 487-3697.

It’s easy to make a non-emergency service request by visiting our Service Request page.

We are open from 8:30 am to 5:00 pm, Monday through Friday.