Frequently Asked Questions

Yes. All CitiScape communities will be transitioned to FirstService Residential. Transitions are occurring in phases and will be fully completed by June 1.

You will receive a letter in the mail with details and instructions.

Not necessarily. If you haven’t received a transition letter but cannot access CitiScape platforms, please contact your community manager. They can confirm your community’s status and assist you with next steps.

No. All CitiScape community managers have remained the same throughout the transition. You will continue working with the manager you already know.

Your community manager is your best point of contact. They can confirm your transition status, help with account access, and answer any community-specific questions.

Visit https://entp.hud.gov/idapp/html/condlook.cfm to search for FHA-approved condominium projects by location, name, or status.

CitiScape has contracted the fee-based site homewisedocs.com to complete all transactions with regard to the sale or re-finance of a unit. Should you have any questions, please contact Disclosure Documents Manager Emily Hemphill at (415) 920-2025 or [email protected].

If you have any questions regarding the download/completion process, please feel free to use the HomeWise “online chat” feature, or you may contact them by phone at 866-925-5004.

• Emergency contact form
• ACH forms
• Change of address form

Please contact Tiffany in our Accounting Department by phone at (415) 920-2032 or by email at [email protected].

Assessments are used to pay for common area maintenance and repair, and for the day-to-day operations of your association. Assessments are based on decisions made by your association and are detailed in the homeowners’ association budget which is mailed to you annually.

You can do so by visiting our Pay Online page.

Please refer to the address shown on your coupon book or you may call our office at (415) 401-2000.

Our phone number is (415) 401-2000.
Our fax number is (415) 695-2999.
Our 24-hour emergency on-call number is (415) 487-3697.

Our Headquarters is located at 3450 3rd Street, Suite 1A, San Francisco, CA 94124.

Call our 24 Hour Emergency Line, direct cellular service for maintenance requests, at (415) 487-3697.

It’s easy to make a non-emergency service request by visiting our Service Request page.

We are open from 8:30 am to 5:00 pm, Monday through Friday.